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Returns & Refunds

Last updated: 10 November 2026

We want you to be happy with what you order from Centerwoods. This page explains how returns and refunds work.

At a glance

  • You can request a return within 21 days of delivery.
  • Items must be returned unused, in the condition you received them.
  • Return shipping for change-of-mind returns is paid by the customer.
  • Approved refunds are sent to your original payment method within 5–7 business days.
  • Damaged or incorrect items: email us within 21 days of delivery with photos.

21-day money-back guarantee

If you are not satisfied with your order, you can ask for a return within 21 days of the delivery date. Items should be unused and in the same condition you received them, in their original packaging if you still have it.

How to return an item

  1. Email [email protected] within 21 days of delivery. Include your order number and the item or items you want to return.
  2. We reply with the return instructions and the return address. Please wait for our reply before you ship anything, so your parcel goes to the right place.
  3. Pack the item securely and send it back. Return shipping costs are paid by you. We recommend a tracked shipping service so you can follow the parcel.
  4. When the return arrives, we check it and email you to confirm your refund.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, email [email protected] within 21 days of delivery with your order number and photos of the item and its packaging. We review every report and reply with the next steps.

Refunds

Once a refund is approved, we send it to your original payment method within 5–7 business days. Your bank or payment provider may need a few extra days before it shows on your statement.

If we cancel an order because a product is unavailable, there is an obvious pricing error, or we cannot verify the payment, you receive a full refund.

Questions

Email [email protected] or use our contact page. For delivery times, see Shipping Information. These terms are also part of our Terms & Conditions.